Privacy Policy

1. Information We Collect

We collect different types of information depending on how you interact with our services. Being transparent about this is important to us.

Personal Information You Provide

When you register for our learning programs or contact us, you might share:

• Your name, email address, and phone number
• Postal address (69 East St, Rockhampton QLD 4700, Australia format)
• Educational background and professional experience
• Payment details when enrolling in paid programs
• Any information you include in messages or support requests

Information Collected Automatically

Our website collects some technical data to improve your experience:

• IP address and general location information
• Browser type, device information, and operating system
• Pages you visit and time spent on our site
• Links you click and features you use
• Referral sources (how you found us)

Learning Activity Data

To help track your progress and personalize your experience, we record:

• Course enrollment and completion status
• Quiz results and assignment submissions
• Discussion forum participation
• Resource downloads and material access patterns

2. How We Use Your Information

We use the information we collect for specific purposes that directly relate to providing our educational services.

Service Delivery

• Creating and managing your account
• Processing course enrollments and tracking your progress
• Providing access to learning materials and resources
• Responding to your questions and support requests
• Sending important updates about programs you're enrolled in

Communication and Updates

We'll contact you about:

• Course schedules and upcoming programs (autumn 2025 and beyond)
• Changes to our services or policies
• Educational content that matches your interests
• Optional newsletters about financial literacy topics

You can unsubscribe from marketing emails anytime, though we'll still need to send essential service communications.

Improvement and Analysis

We analyze usage patterns to make our platform better. This includes understanding which topics interest learners most, identifying technical issues, and developing new content that addresses real needs.

3. Legal Basis for Processing (Australian Context)

Under Australian privacy law, we process your information based on:

4. Data Sharing and Third Parties

We don't sell your personal information. But we do share it with trusted partners who help us run our services.

Service Providers We Work With

Legal Requirements

We might disclose your information if required by Australian law, court order, or government request. This could include situations involving fraud investigation, protecting someone's safety, or complying with financial regulations.

Business Transfers

If quorinavex were to merge with another organization or be acquired, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

5. Your Privacy Rights

Australian privacy law gives you several rights regarding your personal information. Here's what you can do and how to do it.

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this within 30 days, free of charge for your first request each year.

Correct Inaccurate Data

If something we have on file is wrong or outdated, let us know. You can update most details directly in your account settings, or contact us for assistance.

Request Deletion

You can ask us to delete your account and associated data. We'll do this within 45 days, though we might need to retain some records for legal or accounting purposes (like tax documentation for seven years under Australian law).

Restrict Processing

You can ask us to temporarily stop using your data while we resolve a concern you've raised about accuracy or processing legitimacy.

Data Portability

You can request your data in a commonly used format to transfer to another service. We'll provide this as a downloadable file.

Opt Out of Marketing

Click the unsubscribe link in any marketing email, or adjust your preferences in your account settings. You'll stop receiving promotional content within 10 business days.

6. Data Security Measures

Protecting your information is something we take seriously. Here's what we do to keep your data safe.

Technical Safeguards

• All data transmitted to our servers uses TLS encryption
• Passwords are hashed using industry-standard algorithms
• Our databases are encrypted at rest
• Regular security audits and vulnerability assessments
• Automated backup systems with encrypted storage

Access Controls

Only authorized quorinavex staff can access personal data, and only when necessary for their work. We use multi-factor authentication, role-based permissions, and audit logs to track who accesses what.

Physical Security

Our servers are housed in certified data centers with 24/7 monitoring, restricted access, and redundant power and network systems. Our office at 69 East St, Rockhampton uses locked filing cabinets for any paper records.

What You Should Do

Security is a shared responsibility. Choose a strong, unique password for your account. Don't share your login credentials. Log out when using shared devices. Contact us immediately if you suspect unauthorized access to your account.

7. Data Retention

We keep your information only as long as needed for the purposes we collected it.

After retention periods expire, we securely delete or anonymize your data so it can't be linked back to you.

8. Cookies and Tracking

Our website uses cookies and similar technologies. Here's what they do and how to control them.

Essential Cookies

These are necessary for the site to function. They remember your login status, course progress, and preferences during your session. You can't disable these without losing core functionality.

Analytics Cookies

We use these to understand how visitors use our site, which helps us improve the experience. They collect anonymized data about page views, navigation patterns, and popular content.

Preference Cookies

These remember your choices, like language preferences or notification settings, so you don't have to reset them each visit.

Managing Cookies

Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect how our site works for you. Check your browser's help documentation for specific instructions.

9. International Data Transfers

quorinavex primarily operates in Australia, but some of our service providers are based overseas.

Your data might be transferred to and stored in countries including the United States and Singapore, where our hosting and cloud service providers operate. These countries might have different privacy laws than Australia.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved for international transfers
• Choosing providers who comply with recognized privacy frameworks
• Ensuring encryption during transfer and storage
• Conducting due diligence on provider security practices

10. Children's Privacy

Our services are designed for adults interested in financial education. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian create the account and supervise your participation. If we discover we've inadvertently collected data from someone under 18 without proper consent, we'll delete it promptly.

11. Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website.

The "Last updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before sharing sensitive information.

If you continue using our services after we've updated the policy, we'll consider that acceptance of the changes. If you disagree with updates, you can close your account.

12. Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear about it.

Internal Complaints Process

• Send a detailed complaint to support@quorinavex.pro
• We'll acknowledge receipt within 3 business days
• We'll investigate and respond within 30 days
• If you're not satisfied with our response, you can escalate to our Privacy Officer

External Resolution

If we can't resolve your concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001